If you’re not happy with our final decision about your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service act as an independent and impartial organisation who help settle disputes between consumers and financial services businesses. The FOS are only able to investigate your complaint if Volvo Car Financial Services UK Ltd have issued a final response or if your complaint has exceeded the 8 week limit from when it was first raised.
How to contact the Financial Ombudsman Service
Phone: 0800 023 4567 – Calls to this number are normally free for people ringing from a fixed line phone but charges may apply if you call from a mobile phone
0300 123 9 123 – Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs.
Write: Financial Ombudsman Service, South Quay Plaza, Exchange Tower, London E14 9SR.
Further details about the Financial Ombudsman Service will be given with our final decision letter.