Can I refer my complaint to the Financial Ombudsman Service?

If you’re not happy with our final decision about your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service act as an independent and impartial organisation who help settle disputes between consumers and financial services businesses. The FOS are only able to investigate your complaint if  Polestar Finance have issued a final response or if your complaint has exceeded the 8 week limit from when it was first raised.