Complaints



Making a Complaint

If you wish to make a complaint, please click one of the links below to navigate to the relevant page for your vehicle brand:

Volvo: https://www.vcfsuk.co.uk/volvo/contact-us/

Polestar: https://www.polestar-finance.com/contact-us/

LEVC: https://www.levcfinancialservices.co.uk/contact-us/

Complaints Publication Report

Firm name: Volvo Car Financial Services UK Limited

Group (if applicable): None

Other firms included in this report (if any): None

Period covered in this report: 1st July 2025 to 31st December 2025

Brands/trading names covered: Volvo Car Financial Services UK Limited

Product/Service GroupingCredit related
Number of complaints opened3056
Number of complaints closed867
Percentage closed within 3 days15%
Percentage closed after 3 days but within 8 weeks73%
Percentage upheld54%
Main cause of complaints openedCommission Claims and Vehicle Quality