Complaints
Complaints publication report
Firm name: Volvo Car Financial Services UK Limited
Group (if applicable): None
Other firms included in this report (if any): None
Period covered in this report: 1st July 2024 – 31st December 2024
Brands/trading names covered: Volvo Car Financial Services UK Limited
| Product/Service Grouping | Credit related |
| Number of complaints opened | 1032 |
| Number of complaints closed | 1132 |
| Percentage closed within 3 days | 6% |
| Percentage closed after 3 days but within 8 weeks | 38% |
| Percentage upheld | 47% |
| Main cause of complaints opened | Vehicle Quality |