Contact Us
Questions about a Commission Arrangement: If you have a query relating to a commission arrangement associated with your agreement, please click here for further information.
Contact us
Need to change your details, find out more about the end of your agreement
or manage your agreement?
How to contact us
Contract Hire Customers:
Volvo Car Financial Services UK Ltd
Number One, Great Exhibition Way
Kirkstall Forge
Leeds LS5 3BF
Personal Contract Purchase, Volvo Loan & Purchase Plan Customers:
Volvo Car Financial Services UK Ltd
86 Station Road
Redhill Surrey
RH1 1SR
Complaints:
Personal Contract Purchase, Volvo Loan & Purchase Plan
0800 085 1671*
View opening hours
CustomerRelations@vcfsuk.co.uk
DOWNLOAD PERSONAL CONTRACT PURCHASE, PURCHASE PLAN & VOLVO LOAN COMPLAINTS PROCEDURE
Financial Ombudsman Service (FOS)
The FOS provides a dispute resolution service for eligible complainants. We will inform you of your right to refer your complaint to the FOS at the time that we issue our final response or if we have been unable to resolve the matter after eight weeks from the date of your initial complaint. The address for the Financial Ombudsman Service is given at the bottom of this leaflet. More information is available from www.financial[1]ombudsman.org.uk
You may have seen the recent announcements from the FCA in relation to Discretionary Commission linked to the sale of finance. Volvo Car Financial Services UK Limited (VCFSUK) commenced retail business on 4 May 2021. VCFSUK has never adopted a Discretionary Commission model with their Retailers.
Change In Circumstances?
Accessibility
*Calls from UK landlines and mobiles are free
