Contact Us

Contact us

Need to change your details, find out more about the end of your agreement

or manage your agreement?

How to contact us

Volvo Car Financial Services UK Ltd

86 Station Road
Redhill Surrey
RH1 1SR

customerservices@vcfsuk.co.uk

Customer Services

0800 085 1541*
Our lines are open:
Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 1:30pm

CustomerServices@vcfsuk.co.uk

Contract Hire (BCH & PCH) Complaints

0800 369 8634* (Option 4)
Our lines are open:
Monday to Friday: 9:00am to 5:30pm

Contract Hire (BCH & PCH) Customer Services

0800 369 8634*
Our lines are open:
Monday to Friday: 9:00am to 5:30pm

Arrears Management

0800 085 1744*
Our lines are open:
Monday to Friday: 9:00am to 5:00pm

Financialsupport@vcfsuk.co.uk

Personal Contract Purchase, Purchase Plan & Volvo Loan Complaints

0800 085 1671*
Our lines are open:
Monday to Friday: 9:00am to 5:00pm

CustomerRelations@vcfsuk.co.uk

You may have seen the recent announcements from the FCA in relation to Discretionary Commission linked to the sale of finance, Volvo Car Financial Services UK Limited (VCFSUK) commenced retail business on 4 May 2021. VCFSUK has never adopted a Discretionary commission model with their Retailers.

Contract Hire (BCH & PCH)

Complaints Procedure

Personal Contract Purchase, Purchase Plan

& Volvo Loan Complaints Procedure

Change In Circumstances?

Accessibility

*Calls from UK landlines and mobiles are free