Change in Circumstances

Change in Circumstances

If you find your financial circumstances change during your contract, help and support is on hand.

Contact Us

It is important that you let us know at the earliest opportunity by contacting our Customer Support team. Once they understand your situation they can give you the most suitable advice. They are available on 0800 085 1744* between 9.00am and 5.00pm, Monday to Friday.

Alternatively you can contact us by email.

Make a budget plan

If you’re having financial difficulties you may find it useful to make a budget plan, as this can help you to:

  • Increase control over your money
  • Provide an early warning for potential problems
  • Become aware of what is coming in and what is going out
  • Decide in advance how your money will work for you
  • Determine how much surplus income you have

Seek advice

You may benefit from one of these sources
of free and independent advice:

The Money Helper

This is an impartial service set up by the government to provide information and advice on a wide range of personal financial matters, including debt and borrowing.


This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals.

*Calls from UK landlines and mobiles are free