Complaints
To make a complaint
Complaints: Personal Contract Purchase, Purchase Plan & Volvo Loan
0800 085 1671*
View opening hours
CustomerRelations@vcfsuk.co.uk
DOWNLOAD PERSONAL CONTRACT PURCHASE, PURCHASE PLAN & VOLVO LOAN COMPLAINTS PROCEDURE
Complaints: Contract Hire (BCH & PCH)
0800 369 8634* (Option 4)
View opening hours
Financial Ombudsman Service (FOS)
The FOS provides a dispute resolution service for eligible complainants. We will inform you of your right to refer your complaint to the FOS at the time that we issue our final response or if we have been unable to resolve the matter after eight weeks from the date of your initial complaint. The address for the Financial Ombudsman Service is given at the bottom of this leaflet. More information is available from www.financial-ombudsman.org.uk
You may have seen the recent announcements from the FCA in relation to Discretionary Commission linked to the sale of finance. Volvo Car Financial Services UK Limited (VCFSUK) commenced retail business on 4 May 2021. VCFSUK has never adopted a Discretionary Commission model with their Retailers.
Complaints publication report
Firm name: Volvo Car Financial Services UK Limited
Group (if applicable): None
Other firms included in this report (if any): None
Period covered in this report: 1st January 2025 to 30th June 2025
Brands/trading names covered: Volvo Car Financial Services UK Limited
| Product/Service Grouping | Credit related |
| Number of complaints opened | 1583 |
| Number of complaints closed | 829 |
| Percentage closed within 3 days | 8% |
| Percentage closed after 3 days but within 8 weeks | 78% |
| Percentage upheld | 46% |
| Main cause of complaints opened | Commission Claims and Vehicle Quality |
