Contact Us (not currently in use)
Questions about a Commission Arrangement: If you have a query relating to a commission arrangement associated with your agreement, please click here for further information.
Contact us
Need to change your details, find out more about the end of your agreement
or manage your agreement?
How to contact us
Volvo Car Financial Services
86 Station Road
Redhill Surrey
RH1 1SR
Customer Services: Personal Contract Purchase, Purchase Plan, Volvo Loan
0800 085 1541*
Our lines are open:
Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 1:30pm
Arrears Management: Personal Contract Purchase, Purchase Plan, Volvo Loan
0800 085 1744*
Our lines are open:
Monday to Friday: 9:00am to 6:00pm
Complaints: Personal Contract Purchase, Purchase Plan, Volvo Loan
0800 085 1671*
Our lines are open:
Monday to Friday: 9:00am to 5:00pm
Customer Services: Contract Hire (BCH & PCH)
0800 369 8634*
Our lines are open:
Monday to Friday: 9:00am to 5:30pm
Complaints: Contract Hire (BCH & PCH)
0800 369 8634* (Option 4)
Our lines are open:
Monday to Friday: 9:00am to 5:30pm
You may have seen the recent announcements from the FCA in relation to Discretionary Commission linked to the sale of finance, Volvo Car Financial Services UK Limited (VCFSUK) commenced retail business on 4 May 2021. VCFSUK has never adopted a Discretionary commission model with their Retailers.
Contract Hire (BCH & PCH)
Complaints Procedure
Personal Contract Purchase, Purchase Plan
& Volvo Loan Complaints Procedure
Change In Circumstances?
Accessibility
*Calls from UK landlines and mobiles are free
