Contact Us – UKAS
THIS PAGE IS IN BUILD. PLEASE DON’T RELY ON THE INFORMATION IT CONTAINS.
This page is ONLY for customers who had a vehicle contract with UK AUTOMOTIVE SYSTEMS, and
- Have a 6 digit Contract ID starting with an ‘8’
- Received notification in 2025 that their Contract was being transferred to Volvo Car Financial Services UK Ltd
- If you match those criteria please use the contact details below. If not, please click here: Other Contact Details
How to contact us
Volvo Car Financial Services UK Ltd
xxxx
Milton Keynes
xxxx
Service and maintenance booking (for service contracts only):
0800 00000000*
Opening hours:
Complaints:
0800 0 00 000*
Opening hours
Complaints
Complaints: Personal Contract Purchase, Purchase Plan & Volvo Loan
0800 000 00000*
Opening hours
DOWNLOAD PERSONAL CONTRACT PURCHASE, PURCHASE PLAN & VOLVO LOAN COMPLAINTS PROCEDURE
Financial Ombudsman Service (FOS)
The FOS provides a dispute resolution service for eligible complainants. We will inform you of your right to refer your complaint to the FOS at the time that we issue our final response or if we have been unable to resolve the matter after eight weeks from the date of your initial complaint. The address for the Financial Ombudsman Service is given at the bottom of this leaflet. More information is available from www.financial[1]ombudsman.org.uk
You may have seen the recent announcements from the FCA in relation to Discretionary Commission linked to the sale of finance. Volvo Car Financial Services UK Limited (VCFSUK) commenced retail business on 4 May 2021. VCFSUK has never adopted a Discretionary Commission model with their Retailers.
*Calls from UK landlines and mobiles are free
