Contact Us – ex UKAS contracts Only
This page is ONLY for customers who had a vehicle contract with Care by Volvo / UK Automotive Systems (UKAS), and
- Have a 6 digit Contract ID starting with an ‘8’
- Have received notifications in 2025 and 2026 that their Contract was being transferred to Volvo Car Financial Services UK Ltd
- If you match those criteria please use the contact details below. If not, please click here: Other Contact Details
How to contact us
Volvo Car Financial Services UK Ltd
To manage your contract
0800 032 7684
Opening hours: 9am – 5pm, Monday to Friday
Volvo Car Financial Services UK Ltd, 200 Grafton Gate, Milton Keynes, MK9 1UP
Financial Support
0800 032 7684
Opening hours: 9am – 5pm, Monday to Friday
Volvo Car Financial Services UK Ltd, 86 Station Road, Redhill, Surrey, RH1 1SR
Service and maintenance booking
Please call your preferred dealer
Complaints
0800 032 7684
Opening hours: 9am – 5pm, Monday to Friday
resolutions@vcfsukleasing.co.uk
Volvo Car Financial Services UK Ltd, 86 Station Road, Redhill, Surrey, RH1 1SR
Financial Ombudsman Service (FOS)
The FOS provides a dispute resolution service for eligible complainants. We will inform you of your right to refer your complaint to the FOS at the time that we issue our final response or if we have been unable to resolve the matter after eight weeks from the date of your initial complaint. The address for the Financial Ombudsman Service is given at the bottom of this leaflet. More information is available from www.financial[1]ombudsman.org.uk
You may have seen the recent announcements from the FCA in relation to Discretionary Commission linked to the sale of finance. Volvo Car Financial Services UK Limited (VCFSUK) commenced retail business on 4 May 2021. VCFSUK has never adopted a Discretionary Commission model with their Retailers.
*Calls from UK landlines and mobiles are free
